1. Ownership and Subject Matter – Camp Uvala Poljana d.o.o., located in Mali Losinj, Rujnica 9/a, registered in the Judicial Register dl Commercial Court in Rijeka in reg. file under reg. no. MBS1641166 hereinafter referred to as “Uvala Poljana.” It provides in favor of its customers the accommodation service as defined by the regional regulations under the responsibility of individual accommodations.
CHAPTER I – Service Provision
SECTION I – Persons eligible for supply.
2. Guests – Clients are allowed to receive guests inside the accommodation facility until 11 p.m. Guest access is allowed only during the opening hours of the Reception Office and upon payment of the appropriate fee. Guests under the age of 18 are not allowed unless they are accompanied by adults, who are obliged to watch over their conduct during their entire stay within the accommodation facility, accountable to Uvala Poljana and third parties for all legal purposes.
SECTION II – Reservations and stay limits.
3. Limits to booking – Booking of stays, except for some special offers made by Uvala Poljana, can only be made with the tour operator CVMI Ltd. – Baia Holiday. Therefore, for booking conditions, see what is in the Baia Holiday catalog and/or website.
4. Exclusions – Uvala Poljana reserves the right to consider as unwelcome, and therefore not admitted, guests who do not have or do not meet the requirements in the following points.
CHAPTER II – Check-in
5. Arrival and Registration – Receipt of guests and completion of registration formalities at the Reception Office is permitted only during the hours displayed at the entrance of the accommodation facility. When registering, clients and their guests must provide Uvala Poljana with their personal details. In case of any subsequent changes pertaining to people, services, and guests, the customer agrees to inform the Acceptance office. Should a component be found without registration it will be charged to the account from the 1st day of arrival of the crew to which it refers.
6. Assignment of mobile home – pitch (customers “Village” and “Camping”) – It is the customer’s obligation to occupy the mobile home or pitch indicated to him/her at the Reception Office, or to wait for an escort to show him/her the one intended for him/her. Occupancy of a pitch other than the one assigned is permitted only with the express written permission of the Acceptance Office, with completion of a new registration procedure.
CHAPTER III – Check-out
7. Departure – The guest must leave the accommodation on the last day of the stay, by the following times:
– By 10 a.m. if equipped with a camper, caravan or tent;
– By 9 a.m. if staying in mobile home or bungalow.
8. Payment – Payment of the fee for the stay (with tourist tax), as well as any other ancillary services for which there is no immediate payment, is allowed only during the opening hours of the Cashier’s Office. Payment must be made no later than the day before the departure date, unless prepayment is required by Management, at its sole discretion. The customer is obliged to show the tax documentation proving payment, to the staff in charge of such control placed at the exit of the facility.
9. Security Deposit – At the time of registration, the customer staying in mobile home or bungalow may be required to pay a sum of money, not producing interest, as a security deposit for any damage caused to property and equipment, endowments, identification bracelets, which will be returned to him/her upon departure. This is without prejudice to Uvala Poljana’s right to compensation for any greater damage caused.
CHAPTER I – Prohibitions
10. Respect for vegetation – It is forbidden to alter in any way and by any means the existing flora within the facility.
11. Lighting of fires – It is prohibited to light open fires on the entire area of the accommodation facility and its appurtenances. It is permitted to use gas or electric barbecues.
12. Waste Disposal – It is forbidden to dispose of waste outside the appropriate containers in accordance with the current regulations on separate waste collection. It is forbidden to dispose of sewage, of any kind and from any source, outside the appropriate points of use located within the accommodation facility (mandatory procedure for the discharge of sewage from caravans and campers) and/or outside the sanitary facilities.
13. Use of cables and electrical equipment – It is prohibited to obstruct the viable paths placed within the accommodation facility with cables and/or any other instrument for the derivation of electrical energy; their support of the surrounding vegetation is also prohibited. The staff of the accommodation facility is expressly authorized to immediately detach without notice any cable and/or other instrument affixed in violation of the preceding paragraph. The same authorization is given in the case of electrical connections found not to be in compliance with current regulations.
14. Use of public address equipment – It is prohibited to engage in behavior that disturbs the public peace within the accommodation facility and its appurtenances, as well as on the beach in front of it. Within the time slots displayed inside the accommodation and in any case set forth in the Residence Rules, it is forbidden to set up or fold camping equipment, to speak in a tone of voice not appropriate to the quiet that is intended to be guaranteed during these periods, and to use mechanical means. It is mandatory to observe the quiet time from 11:30 pm to 6:00 am. Management, at its sole discretion, may make exceptions for entertainment activities. Both nudity and “toplessness” are expressly prohibited inside the facility; nudity is also prohibited for children, inside commercial, dining and bar establishments.
15. Pets – Pets are allowed inside the facility. For the regulation of the presence of pets, reference is made to the rules listed in the specific regulation.
16. Changes to the pitch – It is forbidden to alter in any way the state of the assigned pitch, unless such a requirement is justified by particularly adverse weather conditions that endanger the safety of persons and/or property; in this case the customer is obliged to immediately restore the state of the places upon the cessation of such conditions, at his or her full care and expense.
17. Playground – Children younger than 3 years old and older than 12 years old are prohibited from using the static playground.
Access to the playground is allowed only during the hours established by the Management, and to children accompanied by adults, who are responsible for it to all legal effects towards Uvala Poljana and third parties.
18. Use of electricity supply systems – The use of electricity supply systems on the pitches is for the exclusive use of caravans, campers, caravans, and domestic equipment. It is expressly forbidden to use such systems for charging electric cars, as they may generate failures to the power grid as well as to your car. In case of violation of this prohibition, the management of the Camping Village reserves the right to impose on violators a fine of Euro 300.00 for each violation.
CHAPTER II – Access to and use of means of transportation within the facility.
19. Cars – It is permitted to use vehicles only to enter and leave the campground. Automobiles are not allowed during quiet hours from 11:30 pm to 6:00 am. You are not allowed to wash your car, caravans, and/or boat, etc., inside the campground.
20. Motorhomes – Access of motorhomes to the accommodation facility is allowed only to those regularly approved, including for the purpose of overnight stay, by the competent authorities. The Receiving Office staff may request the production of such documentation.
21. Restrictions – Access to playgrounds is allowed under supervision of the parents of minors. The use of gyms is prohibited for those under 16 years of age. Bicycles are not allowed inside the playground.
22. Boats: Please refer to the specific regulations for boat regulations.
23. Circulation – Circulation within the accommodation facility is allowed in accordance with the traffic regulations of the Italian Highway Code, according to the relevant limitations, obligations, characteristics of vehicles, etc.. A speed limit of 10 km/h is established for circulation within the accommodation facility. The staff of the accommodation facility is authorized to confiscate a bicycle from a minor who rides it at a speed exceeding the limit referred to in the preceding paragraph or in such a way as to create danger to others; the vehicle will be made available to the adult who is responsible for the minor. In addition, the use of electric scooters is not allowed inside the accommodation facility.
24. Parking – The accommodation facility has designated parking areas located in the areas pertaining to it. Obstruction of escape routes by any means is strictly prohibited, under penalty of forcible removal. If the obstruction is repeated for the third time by the same means, it will be confiscated and returned to the claimant at the end of the stay.
CHAPTER III- Emergency Management
25. In the event of a fire – Upon the occurrence of such an event, the campground siren will give an alarm warning, and guests should proceed in good order to the “temporary collection points” indicated by appropriate signs, at which they will wait for the emergency team that will lead them to the general collection point at the entrance of the accommodation facility.
26. In case of other emergencies-Sanitary, severe natural events, public safety situations, inconveniences by sea: contact the Campground staff if on call or consult the information board at the entrance where all telephone references for requesting help are listed.
27. Liability of the client and/or guests – Clients and/or their guests shall be personally liable to Uvala Poljana and/or third parties for any damage to persons and/or property, direct and/or indirect, for any reason whatsoever caused as a result of conduct assumed in violation of the rules of this contract and/or others in force as applicable. Uvala Poljana’s right to compensation for greater damages remains unaffected. Each camper is expected to guard his or her belongings scrupulously. Management assumes no responsibility for any lost or stolen items not left in their custody. Management assumes no responsibility for damage to cars, caravans, or other property caused by falling branches and/or pine cones.
Camping Village Liability – The Camping Village disclaims all liability for lost or stolen objects or valuables, for damage to persons or property not due to the direct negligence of Camping Village staff, for damage, disruptions and breakdowns caused by bad weather or force majeure.
28. Termination – The violation of Articles 11 and 12 of this contract shall result in its immediate termination, with the obligation of the client and his guests to leave the accommodation within 2 hours after receipt of the notice of termination, as well as, by way of a penalty clause, to pay the consideration for the entire stay and the damage, even if the one enjoyed is less, with the right of Uvala Poljana to the retention of the deposit until the satisfaction of its claims, as well as to be compensated for the greater damage. Any delay in arrival of more than 10:00 a.m. on the day following the scheduled date, or failure to give notice, will likewise result in immediate termination, with Uvala Poljana entitled to compensation for damages. Uvala Poljana has no responsibility for damage caused to a guest by another.
29. Variations – Any variation to the scheme of provision of camping service that is not contrary to the rules of these regulations shall be made public by posting at the appropriate notice board relating to Notices located at the entrance to the facility. Any changes authorized for an individual customer shall be communicated to that customer in writing, which must be produced upon simple request by the staff of the accommodation facility. This waiver is not a source of equivalent right in favor of third parties.
30. Disputes – These regulations are subject to the Croatian Law and for any interpretation pertaining to what is set forth or for what is not provided for, express reference is made to the rules of law and in the absence thereof to custom and usage.
31. Assignment of Contract – This contract and the rights and obligations arising from it shall be automatically transferred, without the need for any consent from the customer, as a result of mergers, incorporations, transfers of business or branch of business pertaining exclusively to Uvala Poljana. Uvala Poljana does not accept the assignment of this contract to third parties by the client.
32. Closing Clauses – Any tolerances on the part of Uvala Poljana, referring to conduct of clients and/or their guests that are in violation of the provisions of this contract, shall not constitute any waiver of the relevant rights to which it is entitled under these clauses. In the event that any contractual clause, is found, for whatever reason, to be inconsistent with mandatory provisions of the law, it shall be ineffective, without prejudice to the validity of the remaining clauses. This contract constitutes the complete manifestation of all agreements made between the parties and exhausts the regulation of their rights and obligations as far as the subject matter of the agreement is concerned. All previous and different written and oral agreements, whether between the parties or towards third parties, regarding this contract shall be considered annulled and deprived of effect. Any changes to the terms and conditions of this contract are required to be in writing under penalty of nullity.
Pets are allowed only in Pitch and in some types of Mobile Home and in limited number, i.e. maximum 2 pets per unit. For exceptions to the number contact the management. Animals are not accepted in the Resort, SunLodge and Clever Sectors.
1. The presence of animals must be reported compulsorily at the time of reservation and arrival.
2. At check-in, animals must have the appropriate health booklet with vaccinations in order to be presented to Management.
3. Management reserves the right to accept the animal at its discretion if it does not conform to what the guest stated in the reservation.
4. Animals must be taken outside the facility for their needs, which must be immediately removed with appropriate bag and dustpan.
5. Outside their accommodation and/or pitch, animals must be kept on a leash at all times and, in the case of aggressive animals, muzzled as well.
6. It is forbidden to lead animals on the beach, including specific provisions of the local Harbor Master’s Office.
7. Dogs will not be allowed to frequent all areas within the village. In particular, animals are not allowed inside the reception, inside the supermarket, sports equipment, playground, swimming pool etc. Pets are allowed in the restaurant only in the areas designated by the restaurant staff
8. Animals are not allowed to be brought inside the restrooms. It is strictly forbidden to shower animals inside toilets or showers. Animals may be washed only within the designated areas designated by Camping Village staff.
9. Pet owners must ensure that their pet does not encroach on the pitch or accommodation or disturb other guests in the Village.
10. It is the duty of the owners to ensure the utmost compliance with sanitation standards during the animal’s stay in the facilities, any use of bath or bedding for the animal is prohibited, and it is absolutely forbidden to let the animal on the beds, chairs armchairs chairs, tables, etc.
11. Any damage caused to third parties and Village facilities by animals is the full responsibility of the owner.
12. All those who enter the Camping Village, declare that they have received a copy of these regulations at the time of reservation and/or entry, and that they accept them without exception.
Each customer is required to comply with all laws and regulations that generally govern activity on beaches and the use of equipment. In particular, attention is drawn to the following points below.
1. All those who enter the Camping Village, declare that they have received a copy of these regulations at the time of reservation and/or entry, and that they accept them without exception.
2. Beach service is active only for Camping Village Customers, in the areas delimited by the appropriate signs.
3. Beach service can be purchased at the time of booking or directly at the Camping Village.
4. In order to use the service, it is necessary to apply to the Campground Reception for the issuance of the appropriate Voucher, which must be shown at each request of the staff in charge. The issued Voucher is non-refundable and non-transferable to third parties.
5. The service includes a minimum rental of one beach umbrella and two beach beds. Each umbrella will accommodate a maximum of four people; therefore, it is recommended not to exceed this presence to avoid unpleasant crowding.
6. Umbrella assignment is made at its own discretion, by the camp management.
7. The customer must keep the Voucher proving his or her right to use the beach services at the beach place, in order to be able to show it at any request coming from the company staff in charge of controls. Persons not ticketed and found making use of the establishment’s facilities will have to pay the full price of the beach place for the entire day.
8. No refunds of current subscriptions will be made for any reason (second thoughts, bad weather, high tide, storm surges, natural disasters, etc.).
9. For each beach place, additional sunbeds can be assigned as an additional charge, until the equipment is exhausted.
10. No chairs or sunbeds may be taken from other beach places.
11. Chairs and sunbeds cannot be moved away from the beach place so as not to encroach on the space of the neighboring place.
12. Conduct that is improper, unbecoming, or otherwise likely to inconvenience other customers is not permitted. If appropriate there will be immediate removal from the plant.
13. The customer shall use the equipment taking care not to damage it and giving prompt notice to the Management of any malfunction of the equipment. Users are required to compensate for any damage caused (through their own intent or fault) to equipment owned by Camping Village.
14. The Camping Village shall not be liable for any reason whatsoever for items and/or materials owned by the guest that are damaged or stolen inside or outside the concession; therefore, it is recommended that money, valuables in general, clothing, toys, mats and any other personal items should never be left unattended; both day and night.
15. It is prohibited to place one’s own deckchairs, sunbeds, chairs, umbrellas, sunshades, tents and any other installations and equipment in the sectors and areas under concession to the Camping Village.
16. Sports activities and games (volleyball, soccer, bocce ball, etc.) are allowed only in the areas behind the umbrellas. No liability is accepted for damage to property or persons caused by the sports activities practiced.
17. For reasons related to the safety of tourists, holes dug on the beach for play and which should be small in size should always be covered.
18. It is forbidden to throw cigarette butts or other trash on the strand.
19. It is prohibited to place in the lido area within 5 meters from the shoreline, umbrellas, beach chairs, recreational units or other things obstructing transit and bathing. Where there are bathing establishments, the prohibition also extends beyond five meters from the shoreline to the first row of umbrellas.
20. It is forbidden to light fires on the beach; violators of this provision will be reported to the competent Public Security Authorities.
21. Children’s use of games must be in the presence of their parents or the adults who have custody of them. Management accepts no responsibility for improper use of equipment. Don’t get on games that are wet from the rain.
22. The customer shall comply with the provisions contained in these Regulations, the Ordinances of the Municipality and the Harbor Master’s Office, and the Municipal Regulations for the Use of the Maritime State Property. The documents are displayed at the entrance of the plant. Failure to comply will result in the offender being removed from the establishment.
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