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F.A.Q.
The choice of the month
Experience the fantastic BAIA RELAX NEW for a vacation with all the amenities with our easy optional, full optional and full optional and beach rates

QUOTES and RESERVATIONS

How to get an estimate?

You can request an INFORMATIVE QUOTE (non-binding):

How to make a reservation?

Reservations can be made:

To confirm the reservation, a 25% deposit is due within 7 days and the balance 15 days before arrival.

Terms and conditions

How to edit a reservation?

Changes in terms of personal information, number of participants, or ancillary services from what is stated in the contract at the time of booking confirmation are accepted within 15 days before the arrival date.

Requests for change of date and/or change of accommodation are also allowed if communicated within 30 days of the scheduled arrival date

What are the payment methods?

Reservations can be settled by credit card online, over the phone with one of our operators or by bank transfer.

The accepted payment circuits are VISA, MASTERCARD, MAESTRO, CARTASI. It is also possible to pay in installments with Scalapay.

Are there minimum stays? Fixed arrival and departure days?

Depending on periods and accommodations there is a minimum number of nights, with free day of arrival for most units.

For more information you can check availability on our Online Booking or by calling +39 0365 520682

Tourist tax

Tourist tax is a tax that guests have to pay for nights spent in the accommodations. It is excluded from all estimates.

The amounts, duration, and exemptions of the tourist tax vary according to the municipality of the location and must be paid locally.

Environmental contribution

Every vacation involves an environmental impact, but together we can do something about it!
To safeguard and preserve the magnificent habitat of the naturalistic areas where our facilities are located, we have introduced the “Environmental Contribution” of €2.80 per person per day. It is applied at the reservation stage and is fully allocated to financing actions for environmental sustainability.

Learn more

RECEPTION

What are the check-in and check-out times?

Check-in time for housing units is 5 p.m. while check-out time is 9 a.m.

For pitches check-in at 12 noon while check-out at 10 a.m.

What are the opening hours of the cash register?

The cashier is open from 8 a.m. to noon and 5 p.m. to 7 p.m. daily

What are the hours of the reception?

Reception is open in high season from 7am to 11pm in low season could be open from 7:30am to 10pm

Is there a quiet time?

Yes, 1 to 3 p.m. and 11 p.m. to 7 a.m.

Is it possible to enter and leave the campground at night?

No, after the quiet time you can leave your car in the parking lot and access it on foot

Is there a possibility of late check-out?

Yes, subject to availability of the accommodation a late check-out at 6 pm is possible by paying 50% of the daily rate and confirming it the day before departure with reception.

Are checks accepted?

No, payments by credit card (no american express) or cash are accepted

Is there a lost and found office?

Yes, at the reception desk

How can I book a cab?

It is possible to book a cab directly at the front desk

PITCHES

What types of pitches do you have?

You can view the different types of pitches here

How many amps are in the pitch?

Depending on the type of pitch, the amps range from 3 to 6A

Learn more

Do all plots have loading and unloading facilities?

No, the pitches only have water loading.

Can I have BBQ on the pitch?

Yes with gas grill, we are in a Nature Reserve and no wood/charcoal fires are allowed

Is it possible to reserve a specific pitch number?

By joining pre-booking and paying by December you can reserve a specific number, otherwise you can specify a preference when booking and we will do our best to accommodate the request.

Can I have outside guests only for the day?

It is possible to have guests for the day by registering entry with documents at the front desk and paying the visitor’s fee from 10 a.m. to 10 p.m.

RESTROOMS

Where do I empty the chemical toilet?

At the toilet points, there is an area where the chemical toilet can be emptied.

MAP

Are private bathrooms present?

It is possible to reserve a proven bathroom located where the public toilets are. Subject to availability, this service can also be requested at the front desk.

Are washers and dryers present?

Yes, inside the public toilets (pool area) is a laundry room with coin-operated washer and dryer that can be purchased at the front desk.

HOUSING UNITS

How many people can the mobile homes accommodate?

Our mobile homes accommodate from a minimum of 2 people to a maximum of 6

Discover our accommodations

Are sheets and towels included?

Unless otherwise indicated among the services included in the accommodation, the provision of bed linen and towels is not included in the price.

It is still possible to rent them by requesting this extra service either at the time of booking or directly on site by paying an additional fee.

Is final cleaning included?

Final cleaning is a mandatory extra service in all housing units, the price is already included in the quote.

Can I have outside guests only for the day?

It is possible to have guests for the day by registering entry with documents at the front desk and paying the visitor’s fee from 10 a.m. to 10 p.m.

BEACH

Where is the beach located?

It is possible to reach the free beach in the Baia di Sistiana. In high season, a free shuttle service is available for our clients with a dedicated little train from the campsite to the Sistiana Baia below

PET FRIENDS.

Where can I go with the dog?

In the entire campground area, except for the pool area, market and restaurant. It is always mandatory to keep the dog on a leash

Regulations

Can I bring my dog to the beach?

Yes, it is possible to go to the beach with the dog in the free beach area according to ordinance of the Municipality of Duino-Aurisina

WATER PARK

Is a headset mandatory?

Yes, for our guests who wish to use the pools, a swimming cap is mandatory.

More details

Are there sunbeds in the pool?

Yes, they have an extra cost to be paid directly on site.

Are the pools supervised by a lifeguard?

Certainly, find out more about our water park here

ANIMATION

Is animation present?

Yes animation is present during peak season.

Learn more about our Baia Crew

At what ages is animation suitable?

Three age groups:
– KidsCLUB ages 5 to 8.
– JayCLUB ages 9 to 11.
– TeenCLUB ages 12 and up.

Is there an extra charge for animation?

No, there is no extra charge for entertainment activities.

REGULATIONS

Where can I find the regulations?

You can read our regulations here:

  • rules of residence
  • animal regulation

EXCURSIONS

Do you organize excursions?

Yes, find out about all our activities and excursions here

MISCELLANEOUS/SERVICES.

Wi-fi

Wifi connection is present. Free of charge in the restaurant area, with extra charge and by purchasing the code directly at the reception desk for other areas of the campsite

You can buy tickets for public transportation, museums, exhibitions, etc...

Yes, tickets for public transportation or excursion tickets can be purchased at the front desk

Where is the nearest pharmacy?

In Sistiana center, about 700meters

Is there a gymnasium?

Yes, find out more here

Is there bike rental available?

Yes, by making a request at the front desk, bikes are delivered by an organization outside the campground directly to the facility

Is there an ATM machine in the campground?

No, the closest one is in Sistiana center, about 700mt.